The MBA in Aviation Management (Airline Service Operations) program offered by UPES is a two-year full-time course that provides students with a holistic understanding of the aviation industry, with a specific focus on airline service operations. The program covers various aspects of aviation management, including operations, regulations, market dynamics, and challenges. It equips students with specialized knowledge and skills related to aviation finance, airport management, airline operations, aviation safety, air traffic management, and aviation marketing. The program aims to support fast-track career progression of students by developing their leadership and strategic management skills. During the course, students undergo summer internships, engage in live projects with companies, participate in industrial tours, and work on a dissertation project. They also benefit from interactions with industry experts, gaining practical insights and exposure to real-world scenarios.
The Airline Service Operations course within the MBA program emphasizes the significance of service strategy in the airline industry. It covers areas such as measuring and enhancing service quality, managing service failures and customer complaints, and building effective partnerships with service providers like ground handling companies, catering services, and maintenance organizations for seamless service integration.
Through practical activities like case studies and simulations, students apply their knowledge to real-world scenarios, developing practical skills in airline service operations. The course provides students with a strategic perspective on effectively managing various aspects of airline operations, including planning, revenue management, customer experience, safety and compliance, financial management, and brand management. Overall, the MBA in Aviation Management (Airline Service Operations) program at UPES prepares students to tackle the unique challenges and opportunities in the aviation industry, enabling them to excel in their careers and contribute effectively to the dynamic aviation sector.